Home / FREQUENTLY ASKED QUESTIONS
  1. WHAT IS THE WILLOW CURVE?

The Willow Curve is a software controlled medical device for pain therapy and has been developed with sophisticated technology that combines the benefits of laser, infrared, red light therapy, and LEDs in a therapeutic and engineering conglomerate that culminates into clinical grade pain relief. It has been designed specifically to treat joint and muscle pain.

  1. HOW IS THE WILLOW CURVE LIKE AN ADVANCED LASER FOR PAIN?
  • Low level laser Therapy (LLLT) is well researched and documented and has been used for years. Much of the landmark research was done by the National Aeronautics and Space Administration (NASA), providing the springboard for many additional studies. 
  • Willow Curve operates in the 660 nm – 925 nm range for therapeutic benefit. Wavelength determines depth of tissue penetration.
  • The Willow Curve Ai sensory software produces dynamic photonic non-coherent micro-beams that are dynamically and intensely pulsed and delivered in concert with dynamic thermal kinetic energy. The average irradiance produced on axis is 59.97 (W/m2).  The average peak wave length on axis is 894.6 (nm). The Willow Curve automatically manages the temperature in a safe range below 116 degrees Fahrenheit.
  • Willow Curve therapy is safe. There is no special training or safety gear required.  Simply place it on the painful joint, press the power button and application mode button, and relax for 25 minute therapy session though pain relief can begin in as little as 12 minutes in some cases.
  • Accreditations: FDA registered; ISO 13485; Arthritis Foundation; Ease of Use Commendation; American Medical Association assigned a new Clinical Procedure Code (CPT) #0552T, patented; GSA Federal contract V797D-70038.
  1. WHAT DOES THE WILLOW CURVE DO?
  • The Willow Curve is a software controlled medical device producing dynamic multi-band alternating pulse therapy (ATP) for pain.
  1. HOW IS THIS UNIT BETTER THAN ANY OTHER UNIT ON THE MARKET?
  • Please see Section 2
  • The Willow Curve combines the benefits of laser, infrared, red light therapy, and LEDs in a therapeutic and engineering conglomerate that culminates into clinical grade pain relief.
  • The Willow Curve does not require a health care professional or patient to use protective eye equipment.
  1. MEDICARE & INSURANCE
  • Medicare has assigned Durable Medical Equipment (DME) #E0221 for Medicare billing. Insurance claims must be accompanied by a prescription, letter of medical necessity from the physician, and the patient record.  Medicare will determine what they will cover based on the patient and record of care.
  • In September 2018, the American Medical Association created a new Clinical Procedure Code (CPT) #0552T for insurance billing for the Willow Curve. The code has been posted at:https://correctcodechek.decisionhealth.com/CPT/Detail.aspx?Code=0552T.
  1. FLEX SPENDING ACCOUNTS (FSA) & HEALTH SAVINGS ACCOUNTS (HSA)
  • Some employers offer employees an account funded entirely or in part by the employer. This is commonly known as an HSA (Health Spending Account) or an FSA (Flex spending account). These and credit cards can be used to purchase a Willow Curve. 
  • Credit card processors give merchants that sell medical supplies a code so they can accept such cards. Willow Labs, LLC is an approved coded merchant.
  • When a purchase of approved medical equipment or supplies is made, the merchant’s processor debits only the amount of the approved medical supplies or equipment from the balance on the card.
  • This does not require a prescription but must comply with the employer’s health plan requirements.
  • It is important for the Willow Curve purchaser to keep their receipt in case they need to supply it as proof of purchase to the IRS if it is ever requested.
  1. PRESCRIPTION
  • Purchase of the Willow Curve via an out-of-pocket payment does not require a prescription.
  1. HOW DOES THE CURVE WORK?
  • The Willow Curve is a 100% drug free medical device designed to temporarily relieve joint and help your body do what it does naturally.
  • Multiple tissue, cellular, subcellular, and molecular bio-physiological and chemical processes are triggered that promote temporary pain relief.
  1. “IS THE WILLOW CURVE JUST A FANCY HEATING PAD?”
  • While we cannot comment specifically on a heating pad, the Willow Curve is a software controlled medical device that combines the benefits of laser, infrared, red light therapy, and LEDs in a therapeutic and engineering conglomerate that culminates into clinical grade pain relief.
  • Additionally, it combines both patented bio-sensory and bio-therapeutic features. Its energies penetrates the tissue stimulating certain photo responsive cells.   
  • Additionally of great importance, the Willow Curve technology helps promote the production of intracellular ATP (adenosine triphosphate) a complex organic chemical that provides cellular energy that drives many of physio-biologic-chemical processes that are integral in producing pain relief, healing, and rehabilitation.
  1. IS THE CURVE FDA APPROVED?
  • The Willow Curve® is FDA registered and has been determined to be a low risk device, and is registered for marketing in the United States.
  1. AIRPORT X-RAY
  • The Willow Curve can safely go through airport screening.
  1. PACEMAKER/DEFIBRILLATOR
  • The Willow Curve has not shown adverse effects with irregular cardiac rhythms, pacemakers, and implantable cardioverter-defibrillators also known as “ICDS”.
  • It is always best to consult your physician prior to use. For additional questions please visit the Willow Curve website at: www.willowmd.com or you can reach a physician in the Medical Department at: 734-241-5060 Ext. 207
  1. HOW IS THE CURVE POWERED
  • The Willow Curve is most often used with a rechargeable customized Lithium-Ion battery pack. However, it may for temporary purposes also be operated from a 120V (USA) wall current.
  • It is preferable to plug the Willow Curve power supply into a surge suppressor to avoid potential damage to the Willow circuity from external electrical spikes.
  • After every treatment session return your Willow Curve to the charging base. The system will protect against battery overcharging.  This will ensure you will have a full charge when you are ready to use your Willow Curve.
  1. BATTERY
  • A customized Lithium-Ion battery pack is preinstalled in the Willow Curve.
  • A fully depleted battery pack generally requires 4-5 hours to fully charge. You can usually get 3-4 treatments on a fully charged battery.
  • Should the battery be depleted, you can plug the small connector on the power supply into the back of the Curve next to the battery door. This will operate the Willow Curve, but not charge the battery. Battery life will vary depending on usage
  • Replacement genuine Willow Curve battery packs are available for purchase from the company.
  1. SPARE BATTERY
  • 1 battery pack is included in the Willow Curve packaging.
  • A spare battery pack can be purchased at any time. Use of any other battery pack voids the Willow Curve warranty.
  1. ADAPTER FOR 220V
  • The power supplied does accept up to 240VAC but only with the 220 V. blade connection adaptors.
  • Therefore, to use the Willow Curve power supply, an approved 220 Volt converter plug will be required. These can be purchased from Willow Curve separately.  Use of converters supplied from other companies will void the Willow Curve warranty.
  1. IS THE WILLOW CURVE A LASER?
  • The Willow Curve is classified as a software controlled medical device for pain.
  • The curved design covers a large treatment area and the dynamic pulsed micro-bursts and micro-photonic dosage produced penetrates from multiple physical angles to various tissue depths. This requires less energy producing less thermal tissue effect.
  • It can be user operated hands free and is cordless and portable.
  1. WILLOW CURVE WAVE LENGTHS, FREQUENCIES AND ELECTRONICS
  • The Willow Curve utilizes a wide spectrum of energies, frequencies 660 nm -925 nm and delivery parameters that are adjusted in real time. It operates on multiple dynamic frequencies.
  1. INSTRUCTIONS FOR USE
  • As with any medical device please consult your physician before use.
  • The Willow Curve also comes with an illustrated Start Here Guide and your personal and Pain Management Treatment Plan included in the packaging.
  1. HOW LONG IS A THERAPY SESSION
  • The default time for a single therapy session is 25 minutes. According to the NIH sponsored study, stressed tissues become starved for oxygen.  Pain relief can begin within 12 minutes of application of Willow Curve technology.
  • Many users start with 2 therapy sessions per day and make adjustments based on their needs. 6-hour intervals between treatment sessions allows the body to respond to the previous treatment.
  • The number of treatments required for full relief will vary depending on the individual’s condition, physiologic and nutritional status.
  1. CONTRAINDICATIONS TO USE
  • Avoid use in pregnancy, infection in the treatment area, over blood clots and phlebitis.
  • If you have any questions about you eligibility to use the Willow Curve, consult your physician before use.
  1. SIDE EFFECTS
  • Adverse side effects have not been observed or reported when the Willow Curve is used as directed.
  1. CAN YOU USE THE WILLOW CURVE WITH A REPLACED KNEE/ METAL IMPLANT?”
  • The Willow Curve can be used effectively and safely in the presence of hardware, pins and screws.
  1. RED & OR WARM SKIN IN THE AREA JUST TREATED BY THE CURVE
  • A therapeutic benefit from treatment with the Willow Curve is increased circulation (blood flow). This results in more blood in dilated capillaries under the skin. This is a naturally expected phenomenon called erythema.
  1. CAN I USE THE CURVE WITH OTHER THERAPIES SUCH AS JOINT INJECTIONS & SYNVISC?
  • If joint injections are performed, we recommend that you suspend Willow Curve treatments for at least ten (10) days to be sure no infection has developed.
  • Additionally, when more than one treatment is used at the same time, it is not clear which may be responsible for favorable or unfavorable effects.
  1. ARE THERE DIRECTIONS TO TREAT SPECIFIC CONDITIONS
  • The Willow Curve is designed for temporary pain relief a placement guide is included in your packaging.
  1. ACUTE JOINT INJURY
  • Willow suggests a short 15-20 min icing, followed by the Curve on Mode 1 Acute during the initial 30 hours after injury.
  • Then use Mode 2 Chronic HI.
  1. “AM I TO EXPECT THAT MY CONDITION MIGHT FEEL SLIGHTLY WORSE SINCE STARTING TREATMENTS WITH THE WILLOW CURVE?”
  • Some individuals need adjustments to the standard protocol to obtain a comfortable treatment and improvement in the symptoms. Please consult our Tier 2 Senior Support at (734) 241-5060 Ext. 207 if you have specific questions.
  1. CANCER
  • It is always best to consult your physician prior to starting any therapy.
  • Third party scientific studies have demonstrated that this technology does not stimulate rapidly growing cancerous cells and can be used in patients with cancer.
  1. EXERCISE – WILLOW CURVE USE BEFORE AND AFTER
  • Many people, especially athletes, people in rehab, and those involved in recreational activities, use the Willow Curve before and then after recreational/workout/ competition activities.
  1. CAN I USE THE WILLOW CURVE IF I’VE HAD A JOINT REPLACEMENTS & WITH PINS AND SCREWS?
  • The Willow Curve can be used before or after joint replacement and in the presence of pins and screws as long as there is no infection present.
  1. COST AND SHIPPING
  1. HARDWARE WARRANTY
  • The Willow Curve is manufactured in the USA and carries the electronic industry’s standard 1 year hardware warranty.
  • Tampering with the electronics, opening the case, using unapproved batteries or power supplies will void the warranty.
  • A complete copy of the limited warranty can be found at: www.willowmd.com.
  1. IS THERE AN EXTENDED SERVICE OPTION
  • We do not offer an extended service program at the present time.
  1. SUPPORT FOR NEW PROBLEMS
  • Free expert technical and physician support is offered during the 30 days following purchase.
  • Technical phone support is available for one year following purchase directly from Willow Curve.
  • Purchases on unofficial Willow eBay stores or other non-authorized sites are not covered by warranty.
  1. WILLOW CURVE RECERTIFIED PROGRAM.
  • Recertified Willow Curve units are available on a limited basis on our Official Willow Curve store. Please call us at (888) 752-1280.
  • Recertified units have been factory recertified and have low usage for demos, conventions, etc. The case may have slight blemishes.  Otherwise they are in “like new” working order and are not refundable.
  • Recertified units come with a 6 month product warranty. Defective recertified units are required to be returned at customer’s expense. Replacements will be another recertified unit.
  • Purchases on unofficial Willow eBay stores or other non-authorized sites and retailers are not covered by warranty.
  1. PRODUCT DEFECTS
  • The Willow Curve is produced in the USA at an ISO 13485 certified facility with a high degree of precision and testing. If observes a defect in the operation of your Willow Curve please promptly call Customer Support.  The Willow Customer Support agent will attempt to trouble-shoot the operation of the Willow Curve.
  • If a Willow Curve is found to be defective within one year of the date of purchase (if the client did not purchase the Willow Care program) the Willow Curve will send the customer a UPS label. After we receive their unit we will send them a replacement via UPS.
  1. IS THERE A PAYMENT OPTION?
  • We do not offer a payment option at the present time.
  1. ARE THERE ANY DISCOUNT PROGRAMS?
  • There are volume discount programs for health care institutional and industrial applications. Please phone us at (734) 241-5060 (Ext. 203) for additional details.
  1. “HOW DOES PAYPAL WORK?
  • We do not offer PayPal at this time.
  1. “HOW DO I ORDER A NEW BATTERY?”
  1. “DO YOU HAVE A BACK UNIT?” “CAN THE WILLOW CURVE BE USED ON THE BACK?”
  • Willow Curve is designed for 10 physical applications but is not designed for the back.
  1. TECHNICAL SUPPORT
  • Call Customer Support 734-241-5060 (Ext. 203) for troubleshooting support.
  1. COVERAGE FOR VETERANS AND GOVERNMENT EMPLOYEES
  • The Willow Curve is a S. Federal Government GSA Contract Holder Number V797D-70038
  • GSA Card holders may be eligible to receive a Curve paid for by the Government. GSA eligible card holders may contact their VA physician to request a Willow Curve.
  1. HOW LONG DO I HAVE TO USE THE WILLOW CURVE TO GET RESULTS?
  • The Willow Curve is designed to be gentle and effective.
  • Some clients experience improvement in their condition from the first treatment; others take longer.
  • Similar to exercise equipment, best results are produced with regular use and rest allowing the body to respond.
  • It is best to plan to use the Willow Curve daily on your most painful joint or muscle conditions and repeat daily for the first 30 days Many Willow Curve users often choose to do treatments twice a day.
  • Remember that your overall health, nutrition, lifestyle, etc. have a bearing on your body’s ability to heal. The same applies to your response to the Willow Curve.