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Willow Curve Terms and Conditions

WILLOW CURVE® - NEW UNITS

We stand behind the Willow Curve. If you are not satisfied with your Willow Curve, you can return it for a replacement or refund. We must receive your Willow Curve within 30 days after the date of purchase.  If you plan to return it call us at (800) 943-2802 for a Return Authorization Number. Please return it in "like new" condition free of damage along with all the accessories and in the original packaging.  We do not return shipping charges. It is a good idea to keep the tracking number.

Willow’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. 

Willow Curve® is a precision medical device and you must use it with care. As with any therapy, if you feel you have a condition, please consult your physician prior to use. 

Willow Curve® devices purchased under group purchases, individually purchased batteries and accessories, and shipping costs are non-refundable.

If you purchased your Willow Curve from your physician or other health care profession or other retailer please check their terms and conditions of purchase as they are not returnable to us.

WILLOW CURVE® - RECERTIFIED UNITS.

Willow Curve® recertified devices are not refundable, individually purchased batteries and accessories, and shipping costs are non-refundable.

Willow Curve recertified units are available for purchase in limited quantities on first come basis.  These are units with low use for clinical, demonstration, and other purposes.  While these are not "new", they are in "like new" condition though they may have small case imperfections.  If you place your order, and we are unable to fill it, we will contact you by email or phone and you can cancel your order or wait until Willow Curve recertified units are in stock at which time we will ship your unit.

RECERTIFIED UNITS ARE NON-REFUNDABLE.  They carry a 6-month warranty (see terms and conditions).

ONE YEAR LIMITED WARRANTY (NEW WILLOW CURVE UNITS ONLY)

Willow Labs, LLC, new products come with a non-transferable product and software license and are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Recertified previously used products are warranted to be free from defects in materials or workmanship for six months from the date of purchase.  Within these periods, Willow Labs, LLC, will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents (ii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of Willow Labs, LLC,  (iv) damage to a product that has been modified or altered, or (v) if there is evidence of product tampering or disassembly of any components. Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer. 

The warranty is voided if you purchase your Willow Curve from any unauthorized distributor or if you tamper with the Willow Curve or electronics or use do not use original replacement batteries.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. 

IN NO EVENT SHALL WILLOW LABS, LLC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

Willow Labs, LLC, retains the exclusive right to repair or replace (with a new or recertified replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. This warranty supersedes all other versions including product manuals, websites or other published representations.

 WARRANTY SERVICE

To Obtain Warranty Service Please Complete These Two Easy Steps

Contact Willow Labs, LLC Support to receive an RA number.  Please call (734) 241-5060 between the hours of 8:30 A.M. and 5:00 P.M. (EST) Monday-Friday.

Call or e-mail Willow Labs Support to describe the problem and request a return authorization (RA) number. You will need to provide the unit’s serial number, your return shipping address and a daytime phone number. 

Phone: 734-241-5060

Email: support@willowmd.com

Ship the Willow Curve®, Willow Curve® Charging Base, original battery, original power supply, packaging and instructional materials, along with the RA number, to Willow Labs, LLC. They may be an additional charge if your Willow Curve is returned damaged or incomplete.  Once you have received the RA number, ship the unit (insured) to the following address and include the RA number on the outside of the package.

Ship to: 

Willow Labs, LLC

Returns

749 South Monroe Street

Monroe, Michigan 48161

PRIVACY POLICY

Willow Labs, LLC, does not share or disclose any of the buyer’s information to any third party.

MICHIGAN RESIDENTS

All orders originating from Michigan are subject to the appropriate sales tax for your county of residence. All orders originating outside of Michigan are tax-free.  [United States shipments only and some restrictions apply to orders originating outside of the continental United States.]

SHIPPING SCHEDULES

We make every effort to ship your Willow Curve the day after your order is confirmed.  In certain circumstances your order may be processed within three (3-5) business days from the date the order was confirmed. 

ARBITRATION POLICY

Any controversies or disputes arising out of or relating to this Agreement shall be resolved by binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this Agreement. In the event the parties are unable to agree to such a selection, each party will select an arbitrator and the two arbitrators in turn shall select a third arbitrator, all three of whom shall preside jointly over the matter. The arbitration shall take place at a location that is located in Michigan.  All documents, materials, and information in the possession of each party that are in any way relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after the notice of arbitration is served. The arbitrator(s) shall not have the authority to modify any provision of this Agreement or to award punitive damages. The arbitrator(s) shall have the power to issue mandatory orders and restraint orders in connection with the arbitration. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction. The agreement to arbitration shall be specifically enforceable under the prevailing arbitration law. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this Agreement. 

This Agreement shall be governed by the laws of the State of Michigan.